AI Annabelle Age ka Jawaab – Customer Delightment through Proactive Innovation-ABCD Model
ABC: Ask Before Your Customer Demands from you!”
🎤“Welcome to Corporate Daduji!”
Aaj hum leke aaye hain ek aisa topic —
Jo sabse zyada powerful hai, sabse zyada demanded hai, aur sabse zyada zaroori hai — abhi ke liye!
Yeh topic har kisi ke liye hai — chahe aap sales mein ho, service mein ho, leadership mein ho ya backend support mein.
🎯 Today’s Topic is:
💥 “Customer Delightment ka Formula – ABCD Model with Real-Life Sunflag Case Study!”
Jisme aap sikhenge kaise “Ask Before your Customer Demands from you” ka simple model,
aapke customer experience ko WOW factor de sakta hai —
Aur aapke brand ko bana sakta hai trust ka champion!
So let’s dive in
🎬 “Welcome to the AI Annabelle Age!”
🎙️Aaj hum jee rahe hain ek aise yug mein… jiska naam hona chahiye – AI Annabelle Age! 🚨
Kya aap jaante hain Annabelle ka matlab kya hota hai?
Ye koi “enable” wala cute sa technology age nahi hai.
Ye hai ek aisa yug… jahan Artificial Intelligence (AI) ek khilona bhi ban sakta hai aur ek khatarnak bhootni bhi!
Jaise horror movie mein Annabelle ek innocent doll dikh rahi hoti hai, lekin andar se ek uncontrollable monster hoti hai –
Waise hi aaj ki AI technology bhi agar sahi se control na ki jaaye, toh business aur customer dono ka game khatam ho sakta hai.
Watch the full movie in web link Annabelle – JioHotstar
Aaj customer ke paas sab kuch hai –
Information… Options… Technology… aur Power!
Wo ek click mein competitor tak pahunch jaata hai.
Aap chahe jitni bhi mehnat kar lo, agar aap sirf ‘Customer Satisfaction’ tak ruk gaye… toh aap peeche reh jaaoge!
Kyunki aaj ka customer kehta hai –
🔥 “Yeh Dil Maange More!”
Isliye sirf satisfaction nahi… aapko dena hoga Customer Delightment!
Aur Customer Delightment ka secret formula hai –
Ek simple, powerful model – A-B-C-D.
Aaj ke session mein hum sikhenge kaise aap bhi apne customer ko “WOW” moment de sakte ho — jaise ki Sunflag Iron and Steel ne kiya.
🎯 Why Satisfaction Is Not Enough Anymore
Dosto, aaj ke digital yug mein –
Customer ko sirf product nahi chahiye… usse EXPERIENCE chahiye!
Usse chahiye speed, clarity, control, convenience – aur kabhi kabhi toh ek chhota sa surprise bhi!
Aapke product ki quality sab same hai –
Aapke competitor ki quality bhi lagbhag same hai…
Toh customer ko kya yaad rahega?
🤔 Jo unke liye kuch alag karega… wahi unke dil mein rahega!
Aur isi ke liye aata hai –
Customer Delightment!
Customer delightment ka matlab kya hai?
Jab customer bole –
“Wah! Mujhe laga hi nahi tha aap itna karenge mere liye!”
Aur isko achieve karne ka ek simple framework hai –
🧠 ABCD Model!
🔤 ABCD Model – Simple, Clear & Powerful
ABCD ka matlab hota hai – Ask Before your Customer Demands from you.
| Letter | Meaning |
|---|---|
| A | Ask |
| B | Before your |
| C | Customer |
| D | Demands from you |
Jab aap customer ke demand se pehle unka dard samajh jaate ho,
tabhi aap unhe Delightment de sakte ho —
bina unke bolne ke, unka mann jeetne ke!
🔥The Real-Life Case Study – Sunflag Iron & Steel
Steel industry mein ek badi problem hoti hai –
Customer ko samajh hi nahi aata ki uska material kab roll hoga, kab dispatch hoga, aur kab delivery milegi?
Jab yeh clarity nahi hoti, toh customer ka Purchase Officer ya Production Manager apne hi customer ko kuch batane laayak nahi rehta.
Yeh problem sirf India mein nahi, duniya bhar ke steel buyers ke liye ek everyday struggle hai!
🧠 Sunflag’s Masterstroke
Customer ne na call kiya, na complain kiya…na request kiya.
Lekin Sunflag ne sun liya uski “unboli hui takleef” – customer ka silent pain aur feeling.
Aur us dard ko samajhkar way back in 2019 mein hi ek aisa decision le liya,
jo baaki industry ke logon ne sochna bhi shuru nahi kiya tha!
Phir kya?
Sunflag ne apne customers ke liye ek advance system develop kiya – jiska example aaj bhi poori industry follow karti hai!
🚀 Unhone banaya –
✅ Mobile App + Web App
✅ Direct integration with SAP ERP
✅ Real-time tracking, live material updates, 24×7 global access!
Ab duniya ke kisi bhi kone mein baitha customer ek button click karta hai –
aur turant dekh leta hai:
“Mera material abhi kaha hai?”
🌟 This is a textbook example of the ABCD Model in corporate world :
| Letter | Meaning |
|---|---|
| A | Ask |
| B | Before your |
| C | Customer |
| D | Demands from you |
Sunflag ne ‘Ask Before Customer Demands’ approach apnaakar pura customer experience hi transform kar diya!
Unhone bola nahi – action liya!
Aur aaj woh steel industry ke digital transformation ke pioneer ban gaye hain.
Yeh koi ordinary feature nahi tha…
Yeh tha Customer Delightment ka perfect udaharan!
Sunflag ne follow nahi kiya…
Leadership li! Lead by example kiya
💥 Aur yehi mindset chahiye aaj ke naye India ke businesses ko –aur har ek professional ko.
✅ Jo sirf product na de… EXPERIENCE de
✅ Jo sirf service na de… SAMVEDNA de
✅ Jo sirf complaint ka wait na kare… PROACTIVELY solution laaye
🎯 Punch Line:
Jo customer ke bolne se pehle samajh jaaye… wahi banega market leader!
That’s the power of the ABCD Model – Ask Before your Customer Demands from you!
🎓 🧠 Participant Reflection & Action Time
Toh dosto, ab waqt hai apne kaam mein Sunflag wala sochne ka tareeka apply karne ka!
Ab aapko dekhna hai – aap apne customer ke liye ABCD model kaise laagu kar sakte ho?
🔍 Step-by-Step Reflection
👉 Apne dimaag mein ek process ya kaam sochiye
Jahan aap customer se interact karte hain:
- Sales follow-up?
- Dispatch updates?
- Billing queries?
- Complaint resolution?
- Installation / onboarding?
Ab ek deep breath lo… aur socho:
Kya yeh sirf “satisfaction” de raha hai ya “delightment” bhi?
Kya main kuch aisa kar sakta hoon jo customer bole – “WOW!”?
📝 Now Fill This Out – ABCD Activity Worksheet
Use the table below and your worksheet to map your current practice vs. delightment idea.
| Letter | Meaning | Aap kya karte ho abhi? | Aap kya kar sakte ho delight dene ke liye? |
|---|---|---|---|
| A | Ask | Eg: Customer call karta hai | Eg: Pehle hi WhatsApp update bhejna |
| B | Before | ||
| C | Customer | ||
| D | Demands |
🗣️ Discussion (Within Group or teams):
🔸 Aapke team ya process mein sabse bada “unbola dard” kya hai?
🔸 Kaunsa ABCD step aap aaj se hi implement kar sakte ho?
“Suno sabki, samjho dard bina shikayat ke, aur solution do before demand –
tab jaake banta hai ek world-class customer experience!“
✅ Dosto, yaad rakhiye — aaj ka customer sirf product nahi kharidta, wo experience kharidta hai.
Wo sirf sunna nahi chahta… mehsoos karna chahta hai!
Aur agar aapne ABCD model ko apne kaam mein laga diya —
Ask Before Customer Demands —
Toh customer khud bolega:
“Wah! Yeh toh maine expect hi nahi kiya tha!”
🧠 Jo company pehle samajh jaaye ki customer ko kya chahiye —
Wo sirf sale nahi karti… relationship build karti hai!
💥 Toh chaliye, aaj se hi ek sankalp lein —
Ki hum Customer Satisfaction se ek kadam aage badhenge… aur Customer Delightment denge!
Yahi hai Corporate Daduji ka mantra – proactive bano, empathetic bano, and always deliver WOW!